Return Policy & Mattress Warranty Info
Sleep Bedder does not offer refunds or unauthorized returns. Any permissible return must first be authorized by management and only store credit or exchanges are offered (no refunds). Mattress warranties require a waterproof cover to protect the materials from moisture, which shortens a mattress' lifespan. Stains on mattresses void the warranty. Floor sample mattresses are sold as is & do not have warranties. New mattresses have manufacturer warranties which can be facilitated through Sleep Bedder and require proof of purchase, that the mattress be stain-free, and the appropriate supports are in place - which vary: organic mattresses require slat beds & memory foam mattresses require a solid surface underneath. Items purchased online in web store are not returnable.
Great care has gone into the design and manufacturing of your
SmartHouse mattress. As such, some degree of individualization of the
finished product is inherent. Imperfections that do not prevent
reasonable continued use of the mattress are not considered defects.
Stains will void the warranty, so we highly recommend a “mattress
protector” be used to ensure your mattress remains clean and hygienic.
Proper support is also important. This would include the foundation
and bed frame.
A durable, strong foundation along with a center supported bed frame
are very important in queen and king size.
Assuming all the above are met, and you have a problem arise, we will
stand behind the quality of the mattress with the following
Your mattress will be replaced if any of the following occur:
Excessive sagging in the mattress that is not caused by improper
support either with the base/foundation and/or bed frame.
The use of a proper foundation and bed frame is important.
Queen and King frames need to have center supports.
Any manufacturing defect that may arise within the mattress.
After your mattress is 10 years old here are a couple things to consider.
Divided what you paid for the mattress by 3,650 days and you will find
the cost per night, over 10 years. You may be surprised to see that
this figure is very small compared to the use you have received. A
quality mattress can affect the quality of your life. After 10 years
many changes have taken place with most of our bodies and perhaps you
might consider replacing your sleep surface again. If not….
If you need your mattress replaced during this period there
Will be a flat charge of 50% of the original purchase price.